True IP Solutions Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Quality of Service Operational

90 days ago

99.98 % uptime

Today

Voice QoS Operational

90 days ago

100.0 % uptime

Today

Fax QoS Operational

90 days ago

99.96 % uptime

Today

Modules Operational

90 days ago

99.99 % uptime

Today

TIPS Portal Operational

90 days ago

100.0 % uptime

Today

Mobile App Operational

90 days ago

100.0 % uptime

Today

Web Phone Operational

90 days ago

100.0 % uptime

Today

SMS Messaging Operational

90 days ago

100.0 % uptime

Today

Web APIs Operational

90 days ago

100.0 % uptime

Today

Fax/vFax Operational

90 days ago

99.96 % uptime

Today

Microsoft Teams Connector Operational

90 days ago

100.0 % uptime

Today

Geo Located Switches Operational

90 days ago

99.98 % uptime

Today

Atlanta, GA Operational

90 days ago

99.88 % uptime

Today

Charlotte, NC Operational

90 days ago

100.0 % uptime

Today

Chicago, IL Operational

90 days ago

100.0 % uptime

Today

Dallas, TX Operational

90 days ago

100.0 % uptime

Today

MCNC 1 Operational

90 days ago

100.0 % uptime

Today

MCNC 2 Operational

90 days ago

100.0 % uptime

Today

MCNC 3 Operational

90 days ago

100.0 % uptime

Today

MCNC 4 Operational

90 days ago

100.0 % uptime

Today

Third Party Resources Operational

90 days ago

100.0 % uptime

Today

Upstream Carriers Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

Atlanta Server Partial Outage

Resolved - Service to the Atlanta data center has been restored. Thank you for your patience and if you’re still experiencing service impacting issues please contact our support team.

Thank you,

True IP Solutions
Nov 19, 06:05 EST

Identified - We are currently tracking an issue with an upstream provider that has caused our Atlanta, Ga servers to be unreachable for some customers. We are working to restore connectivity to this server as quickly as we can. Phone and portal services should have failed over to alternative servers as expected so phone service should not be impacted. There is an impact to device provisioning, however.

If you are experiencing any service issues, please reach out to our on-call technician by phone at (855) 878-8477 or open a ticket at our support portal, support.trueipsolutions.com. We will keep you updated as the situation develops.

Thank you,

True IP Solutions
Nov 18, 22:06 EST

Nov 18, 2024

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Outbound Fax Service Outage

Resolved - This incident has been resolved.
Nov 6, 12:50 EST

Monitoring - We have found what we believe to be the cause of the issue and have put a fix in place. We are monitoring the queue closely. Faxes that have already failed to send will need to be resent.

If you continue to experience issues sending a fax please open a ticket with our support team or call us at (855) 878-8477.

Thank you!
Nov 6, 10:32 EST

Investigating - We are currently investigating an issue with our outbound fax service. Any faxes sent through our phone management portal, email-to-fax, or via a blue AudioCodes ATA are failing to deliver. Other transmission methods are unaffected and faxes are still being received on all mediums. Please continue to monitor the status page for updates as we work diligently to restore 100% service. If you have any questions please don't hesitate to open a ticket on our support page (https://support.trueipsolutions.com) or call us at (855) 878-8477.

Thank you,

True IP Solutions
Nov 6, 10:19 EST

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