All Systems Operational
Quality of Service
Operational
Voice QoS
Operational
Fax QoS
Operational
Modules
Operational
TIPS Portal
Operational
Mobile App
Operational
Web Phone
Operational
SMS Messaging
Operational
Web APIs
Operational
Fax/vFax
Operational
Microsoft Teams Connector
?
Operational
Geo Located Switches
Operational
Atlanta, GA (ATL1)
Operational
Atlanta, GA (ATL2)
Operational
Charlotte, NC
Operational
Dallas, TX
Operational
MCNC 1
Operational
MCNC 2
Operational
MCNC 3
Operational
MCNC 4
Operational
Third Party Resources
Operational
Upstream Carriers
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Server OS Upgrades and Maintenance (MCNC2) Jul 14, 2025 00:00-01:00 EDT
On Monday, July 14th, at 12:00AM EDT, we will be temporarily removing the MCNC2 server from the cluster for maintenance and upgrades. We will begin disabling services on Friday morning, July 11, to ensure that we have time to assist with any customer issues that may arise before completely shutting down the server. The server will be put back into service on Monday, 7/21.
Please note that devices directly provided and supported by True IP Solutions (Yealink phones, Algo paging devices, etc.) are already configured to fail over automatically and will not require any action on your part.
If you have any custom devices or SIP trunks configured to register directly via IP address (152.46.24.13) or the server's direct address (mcnc2-nms.trueipsolutions.com), please take immediate action to either utilize the provided SRV failover records (mcnc2.outbound.tips or sip9.sbcproxy.com) or, if SRV records aren't an option, reconfigure your device to register to mcnc4-nms.trueipsolutions.com (152.46.24.29). The only devices that may need manual intervention are those programmed manually or that are incapable of utilizing SRV DNS records such as Cisco Call Managers, Allworx on-prem SIP PBXs, some older Valcom units, etc.
If you're unsure about your custom device's registration and would like some help confirming, please reach out to our support team at (855) 878-8477 or open a ticket at https://support.trueipsolutions.com for assistance. You can always review our available DNS records and network recommendations at https://support.trueipsolutions.com/portal/en/kb/articles/network-and-firewall-requirements-for-tips-phones
Thank You,
True IP Solutions
Posted on Jul 07, 2025 - 09:19 EDT
Please note that devices directly provided and supported by True IP Solutions (Yealink phones, Algo paging devices, etc.) are already configured to fail over automatically and will not require any action on your part.
If you have any custom devices or SIP trunks configured to register directly via IP address (152.46.24.13) or the server's direct address (mcnc2-nms.trueipsolutions.com), please take immediate action to either utilize the provided SRV failover records (mcnc2.outbound.tips or sip9.sbcproxy.com) or, if SRV records aren't an option, reconfigure your device to register to mcnc4-nms.trueipsolutions.com (152.46.24.29). The only devices that may need manual intervention are those programmed manually or that are incapable of utilizing SRV DNS records such as Cisco Call Managers, Allworx on-prem SIP PBXs, some older Valcom units, etc.
If you're unsure about your custom device's registration and would like some help confirming, please reach out to our support team at (855) 878-8477 or open a ticket at https://support.trueipsolutions.com for assistance. You can always review our available DNS records and network recommendations at https://support.trueipsolutions.com/portal/en/kb/articles/network-and-firewall-requirements-for-tips-phones
Thank You,
True IP Solutions
Posted on Jul 07, 2025 - 09:19 EDT