All Systems Operational

Uptime over the past 90 days. View historical uptime.
Quality of Service Operational
Voice QoS Operational
Fax QoS Operational
Modules Operational
TIPS Portal Operational
Mobile App Operational
Web Phone Operational
SMS Messaging Operational
Web APIs Operational
Fax/vFax Operational
Microsoft Teams Connector Operational
Device Provisioning Operational
Call Recording and Playback Operational
Geo Located Switches Operational
Atlanta, GA (ATL1) Operational
Atlanta, GA (ATL2) Operational
Charlotte, NC Operational
Dallas, TX Operational
Toronto, ON Operational
MCNC 1 Operational
MCNC 2 Operational
MCNC 3 Operational
MCNC 4 Operational
Third Party Resources Operational
Upstream Carriers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Phone Server Portal Updates (Final)
Completed - The scheduled maintenance has been completed.
Sep 2, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 00:00 EDT
Scheduled - We're writing to notify you of a scheduled maintenance window for the TIPS VoIP Platform on Wednesday, September 2, beginning at 12:00 AM. This is the final stage to the upgrades that took place last weekend.

During this window, we'll be upgrading the voice servers' Portal to version 45. You may experience a brief interruption to phone and SMS services while the upgrade completes. We recommend notifying any on-call staff who depend on the system during overnight hours.

Once the upgrade is live, a few things will work differently. Office managers can now generate one-time passwords for phone provisioning and factory resets directly in the Portal. If your organization uses SMS queues, the default queue keyword is changing from HELP to JOIN as part of 10DLC compliance — if you have that keyword customized, verify your configuration before the maintenance window. Resellers will also have access to a new SMS carrier assignment feature in the Portal. Full release notes are available in our knowledge base at https://support.trueipsolutions.com/portal/en/kb/articles/what-s-new-in-v45.

If you have questions or concerns ahead of the maintenance window, contact your account manager or open a support ticket.

Thank you,


True IP Solutions
(855) 878-8477
Aug 28, 16:50 EDT

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Intermittent Packet Loss Between Servers
Resolved - The route between the two data centers has been consistently reliable for the couple of hours, with no packet loss or excessive latency. We consider this issue to be resolved at this time, however if you are experiencing any issues please reach out to our support team for assistance.

Thank you,


True IP Solutions
(855) 878-8477
Aug 31, 14:26 EDT
Monitoring - We have identified the downstream router that was causing the packet loss and rerouted traffic to compensate. All queued data has synced between servers at this time. We will continue to monitor the adjusted route.

Thank you,


True IP Solutions
(855) 878-8477
Aug 31, 12:44 EDT
Investigating - We are currently investigating intermittent packet loss (

Thank you,


True IP Solutions
support@trueipsolutions.com
(855) 878-8477
Aug 31, 11:22 EDT

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage