All Systems Operational
Uptime over the past 90 days. View historical uptime.
Quality of Service Operational
90 days ago
99.98 % uptime
Today
Voice QoS Operational
90 days ago
100.0 % uptime
Today
Fax QoS Operational
90 days ago
99.96 % uptime
Today
Modules Operational
90 days ago
99.99 % uptime
Today
TIPS Portal Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Web Phone Operational
90 days ago
100.0 % uptime
Today
SMS Messaging Operational
90 days ago
100.0 % uptime
Today
Web APIs Operational
90 days ago
100.0 % uptime
Today
Fax/vFax Operational
90 days ago
99.96 % uptime
Today
Microsoft Teams Connector ? Operational
90 days ago
100.0 % uptime
Today
Geo Located Switches Operational
90 days ago
99.86 % uptime
Today
Atlanta, GA (ATL1) Operational
90 days ago
99.88 % uptime
Today
Atlanta, GA (ATL2) Operational
90 days ago
100.0 % uptime
Today
Charlotte, NC Operational
90 days ago
100.0 % uptime
Today
Chicago, IL Operational
90 days ago
100.0 % uptime
Today
Dallas, TX Operational
90 days ago
98.91 % uptime
Today
MCNC 1 Operational
90 days ago
100.0 % uptime
Today
MCNC 2 Operational
90 days ago
100.0 % uptime
Today
MCNC 3 Operational
90 days ago
100.0 % uptime
Today
MCNC 4 Operational
90 days ago
100.0 % uptime
Today
Third Party Resources Operational
90 days ago
100.0 % uptime
Today
Upstream Carriers ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 9, 2024

No incidents reported today.

Dec 8, 2024

No incidents reported.

Dec 7, 2024
Data Center Power Outage, Dallas Tx
Resolved - The issues at the data center have been resolved and Dallas is back online. We apologize for any inconvenience. If you are still having trouble with your phone equipment, please reach out to our on-call support tech at (855) 878-8477.

Thank you,


True IP Solutions
Dec 7, 18:00 EST
Identified - We are aware of an issue with power at the Dallas, Tx data center. It is being investigated and a fix prepared, but in the meantime the geo-server located in Dallas is offline. All services should have failed over to alternate servers, however if you're having any issues with phone service please reach out to our on-call technician at (855) 878-8477 for assistance.

Thank you,


True IP Solutions
Dec 6, 19:46 EST
Dec 6, 2024
Dec 5, 2024
Data Center Changes (True IP Solutions)
Completed - The scheduled maintenance has been completed.
Dec 5, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 20:00 EST
Update - In preparation for tomorrow evening's Maintenance Window, we have removed ATL1 from service to provide ample time for voice traffic to move over to ATL2. There shouldn't be any disruptions in service during this time. If there are any issues with Phones, Paging Adapters, or Voice ATA's, please contact our Support Team for assistance.
Dec 3, 10:18 EST
Scheduled - On the night of Wednesday, December 4th, we will be moving our servers located in Atlanta, Ga to a new data center. During this time the Atlanta servers, both voice and device provisioning, will be unavailable. We are making preparations ahead of time to move all voice traffic off of this server so it should not result in any voice service interruptions, as long as you have already added the new IP addresses to your firewall's allow list as previously communicated.

For a full breakdown of upcoming changes as well as server IP addresses and firewall requirements please see our Network and Firewall Requirements article at https://support.trueipsolutions.com/portal/en/kb/articles/network-and-firewall-requirements-for-tips-phones.

If you do experience any issues during this time you can call our on-call support technician at (855) 878-8477 for assistance. If you have any questions or concerns please feel free to contact our support team, either by phone or send us an email at support@trueipsolutions.com.

Thank you,


True IP Solutions
Nov 22, 12:49 EST
Dec 4, 2024
Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024
Connectivity Issues at Dallas Data Center
Resolved - This incident has been resolved.
Nov 27, 13:15 EST
Monitoring - The issue at the data center has been identified and a fix is in place. We're monitoring the link before we put the server back into service.

Thank you,


True IP Solutions
Nov 27, 10:58 EST
Investigating - We are currently working with our data center in Dallas, Tx to investigate an issue with downstream connectivity. We are experiencing large amounts of packet loss at the data center and as a result have temporarily pulled it from the cluster. All voice services should fail over to other servers and there should be no further interruptions in service, however if you are experiencing any service issues please contact our support team at (855) 878-8477 for assistance.

Thank you,


True IP Solutions
Nov 27, 09:20 EST
Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

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