All Systems Operational

Uptime over the past 90 days. View historical uptime.
Quality of Service Operational
Voice QoS Operational
Fax QoS Operational
Modules Operational
TIPS Portal Operational
Mobile App Operational
Web Phone Operational
SMS Messaging Operational
Web APIs Operational
Fax/vFax Operational
Microsoft Teams Connector Operational
Device Provisioning Operational
Call Recording and Playback Operational
TIPS Tools Operational
Geo Located Switches Operational
Atlanta, GA (ATL1) Operational
Atlanta, GA (ATL2) Operational
Charlotte, NC Operational
Dallas, TX Operational
Toronto, ON Operational
MCNC 1 Operational
MCNC 2 Operational
MCNC 3 Operational
MCNC 4 Operational
Third Party Resources Operational
Upstream Carriers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Phone Server Updates Nov 18, 2026 23:00 - Nov 19, 2026 02:00 EST

On Wednesday, November 18th, from 11:00PM to 2:00AM ET we will be installing software updates to the voice servers. These updates include a series of bug fixes and feature enhancements, including a patch to correct a bug which caused a user's voicemail-to-email delivery method to be changed to "Send with hyperlink" under certain conditions. There may be a brief service outage during this window but we do not anticipate it lasting more than a couple of minutes. Once upgrades are finished please log out of the Manger's Portal and back in to ensure you're running the latest version available.

If you have any questions or concerns please don't hesitate to reach out to our support team by phone at (855) 878-8477 or by email at support@trueipsolutions.com.

Thank you,


True IP Solutions
Posted on Nov 13, 2026 - 14:53 EST

Nov 13, 2026

No incidents reported today.

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Intermittent Packet Loss from Dallas and Atlanta
Resolved - This incident has been resolved.
Nov 4, 21:05 EST
Monitoring - We have worked with the data center to identify the faulty path and reroute traffic accordingly. At this time we're not seeing any latency or packet loss to or from the Atlanta and Dallas data centers. We will continue to monitor the path to ensure continued smooth operation.

If you are still having issues with phone service, please reach out to our on-call support team at (855) 878-8477 or https://support.trueipsolutions.com.

Thank you,


True IP Solutions
Nov 4, 19:44 EST
Investigating - We are currently investigating an issue causing intermittent packet loss to and from our servers in the Atlanta, Ga and Dallas, Tx data centers. This is causing some degraded audio and registration sync delays between these two servers. If you're experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com and we will work with you to reroute your traffic. Please stay tuned for further updates.

Thank you,


True IP Solutions
Nov 4, 15:39 EST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

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