Monitoring - There was an upstream power issue that has been corrected. We will continue to monitor the situation to ensure continued operation but as of now the Charlotte, NC server is back online. If you're continuing to experience problems with your service please reach out to our support team for assistance.
Thank you,
True IP Solutions.
Feb 10, 2026 - 10:16 EST
Thank you,
True IP Solutions.
Feb 10, 2026 - 10:16 EST
Investigating - We are aware of an issue affecting the data center in Charlotte, NC. We are investigating the cause and working to restore access to that server as quickly as possible. In the meantime, all services should have failed over to other geolocations and there should be no major impact to services. If you are experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com for assistance.
We will keep you informed as we have more information. Thank you for your understanding and we look forward to resolving this quickly.
Thank you,
True IP Solutions
Feb 10, 2026 - 09:53 EST
We will keep you informed as we have more information. Thank you for your understanding and we look forward to resolving this quickly.
Thank you,
True IP Solutions
Feb 10, 2026 - 09:53 EST
Quality of Service
Operational
Voice QoS
Operational
Fax QoS
Operational
Modules
Operational
TIPS Portal
Operational
Mobile App
Operational
Web Phone
Operational
SMS Messaging
Operational
Web APIs
Operational
Fax/vFax
Operational
Microsoft Teams Connector
Operational
Device Provisioning
Operational
Call Recording and Playback
Operational
Geo Located Switches
Operational
Atlanta, GA (ATL1)
Operational
Atlanta, GA (ATL2)
Operational
Charlotte, NC
Operational
Dallas, TX
Operational
MCNC 1
Operational
MCNC 2
Operational
MCNC 3
Operational
MCNC 4
Operational
Third Party Resources
Operational
Upstream Carriers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.