In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 02, 2026 - 00:00 EDT
Sep 02, 2026 - 00:00 EDT
Scheduled - We're writing to notify you of a scheduled maintenance window for the TIPS VoIP Platform on Wednesday, September 2, beginning at 12:00 AM. This is the final stage to the upgrades that took place last weekend.
During this window, we'll be upgrading the voice servers' Portal to version 45. You may experience a brief interruption to phone and SMS services while the upgrade completes. We recommend notifying any on-call staff who depend on the system during overnight hours.
Once the upgrade is live, a few things will work differently. Office managers can now generate one-time passwords for phone provisioning and factory resets directly in the Portal. If your organization uses SMS queues, the default queue keyword is changing from HELP to JOIN as part of 10DLC compliance — if you have that keyword customized, verify your configuration before the maintenance window. Resellers will also have access to a new SMS carrier assignment feature in the Portal. Full release notes are available in our knowledge base at https://support.trueipsolutions.com/portal/en/kb/articles/what-s-new-in-v45.
If you have questions or concerns ahead of the maintenance window, contact your account manager or open a support ticket.
Thank you,
True IP Solutions
(855) 878-8477
Sep 2, 2026 00:00-03:00 EDT
During this window, we'll be upgrading the voice servers' Portal to version 45. You may experience a brief interruption to phone and SMS services while the upgrade completes. We recommend notifying any on-call staff who depend on the system during overnight hours.
Once the upgrade is live, a few things will work differently. Office managers can now generate one-time passwords for phone provisioning and factory resets directly in the Portal. If your organization uses SMS queues, the default queue keyword is changing from HELP to JOIN as part of 10DLC compliance — if you have that keyword customized, verify your configuration before the maintenance window. Resellers will also have access to a new SMS carrier assignment feature in the Portal. Full release notes are available in our knowledge base at https://support.trueipsolutions.com/portal/en/kb/articles/what-s-new-in-v45.
If you have questions or concerns ahead of the maintenance window, contact your account manager or open a support ticket.
Thank you,
True IP Solutions
(855) 878-8477
Sep 2, 2026 00:00-03:00 EDT
Quality of Service
Operational
Voice QoS
Operational
Fax QoS
Operational
Modules
Operational
TIPS Portal
Operational
Mobile App
Operational
Web Phone
Operational
SMS Messaging
Operational
Web APIs
Operational
Fax/vFax
Operational
Microsoft Teams Connector
Operational
Device Provisioning
Operational
Call Recording and Playback
Operational
Geo Located Switches
Under Maintenance
Atlanta, GA (ATL1)
Under Maintenance
Atlanta, GA (ATL2)
Under Maintenance
Charlotte, NC
Under Maintenance
Dallas, TX
Under Maintenance
Toronto, ON
Under Maintenance
MCNC 1
Under Maintenance
MCNC 2
Under Maintenance
MCNC 3
Under Maintenance
MCNC 4
Under Maintenance
Third Party Resources
Operational
Upstream Carriers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.