Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 29, 2025 - 00:00 EDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Jun 24, 2025 - 13:00 EDT
Scheduled
We will be undergoing Maintenance on all servers to upgrade them to the latest Release 44.3.2 which will be completed in the early hours this upcoming Sunday.
This patch will include the following bug fixes -
1. Restores Supervisor Access to Call Recording for their respective queues and agents. 2. Resolves some issues with Call Center Stats.
Users should not expect delays or issues during this Maintenance Window. If you run into any issues post deployment, please contact our Support Team for assistance.
Posted Jun 24, 2025 - 09:32 EDT
This scheduled maintenance affected: Geo Located Switches (Atlanta, GA (ATL1), Atlanta, GA (ATL2), Charlotte, NC, Dallas, TX, MCNC 1, MCNC 2, MCNC 3, MCNC 4) and Modules (TIPS Portal, Web APIs).