Data Center Changes (True IP Solutions)

Scheduled Maintenance Report for True IP Solutions

Completed

The scheduled maintenance has been completed.

Posted Dec 05, 2024 - 02:00 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 04, 2024 - 20:00 EST

Update

In preparation for tomorrow evening's Maintenance Window, we have removed ATL1 from service to provide ample time for voice traffic to move over to ATL2. There shouldn't be any disruptions in service during this time. If there are any issues with Phones, Paging Adapters, or Voice ATA's, please contact our Support Team for assistance.

Posted Dec 03, 2024 - 10:18 EST

Scheduled

On the night of Wednesday, December 4th, we will be moving our servers located in Atlanta, Ga to a new data center. During this time the Atlanta servers, both voice and device provisioning, will be unavailable. We are making preparations ahead of time to move all voice traffic off of this server so it should not result in any voice service interruptions, as long as you have already added the new IP addresses to your firewall's allow list as previously communicated.

For a full breakdown of upcoming changes as well as server IP addresses and firewall requirements please see our Network and Firewall Requirements article at https://support.trueipsolutions.com/portal/en/kb/articles/network-and-firewall-requirements-for-tips-phones.

If you do experience any issues during this time you can call our on-call support technician at (855) 878-8477 for assistance. If you have any questions or concerns please feel free to contact our support team, either by phone or send us an email at support@trueipsolutions.com.

Thank you,

True IP Solutions

Posted Nov 22, 2024 - 12:49 EST

This scheduled maintenance affected: Geo Located Switches (Atlanta, GA (ATL1)) and Modules (Fax/vFax).