We have worked with the data center to identify the faulty path and reroute traffic accordingly. At this time we're not seeing any latency or packet loss to or from the Atlanta and Dallas data centers. We will continue to monitor the path to ensure continued smooth operation.
If you are still having issues with phone service, please reach out to our on-call support team at (855) 878-8477 or https://support.trueipsolutions.com.
Thank you,
True IP Solutions
Posted Nov 04, 2026 - 19:44 EST
Investigating
We are currently investigating an issue causing intermittent packet loss to and from our servers in the Atlanta, Ga and Dallas, Tx data centers. This is causing some degraded audio and registration sync delays between these two servers. If you're experiencing issues with your phone service, please contact our support team at (855) 878-8477 or https://support.trueipsolutions.com and we will work with you to reroute your traffic. Please stay tuned for further updates.
Thank you,
True IP Solutions
Posted Nov 04, 2026 - 15:39 EST
This incident affected: Quality of Service (Voice QoS) and Geo Located Switches (Atlanta, GA (ATL1), Atlanta, GA (ATL2), Dallas, TX).