On Wednesday, November 18th, from 11:00PM to 2:00AM ET we will be installing software updates to the voice servers. These updates include a series of bug fixes and feature enhancements, including a patch to correct a bug which caused a user's voicemail-to-email delivery method to be changed to "Send with hyperlink" under certain conditions. There may be a brief service outage during this window but we do not anticipate it lasting more than a couple of minutes. Once upgrades are finished please log out of the Manger's Portal and back in to ensure you're running the latest version available.
If you have any questions or concerns please don't hesitate to reach out to our support team by phone at (855) 878-8477 or by email at support@trueipsolutions.com.
Thank you,
True IP Solutions
Posted Nov 13, 2026 - 14:53 EST
This scheduled maintenance affects: Geo Located Switches (Atlanta, GA (ATL1), Atlanta, GA (ATL2), Charlotte, NC, Dallas, TX, Toronto, ON, MCNC 1, MCNC 2, MCNC 3, MCNC 4).